Terms of Carriage | DashLink Transport

These terms apply to every job carried out by DashLink Transport, a trading name of NEWU Consulting Ltd(company number 10795339). In these terms "we" and "us" means NEWU Consulting Ltd, and "you" means the person or business booking the job. By booking a job you accept these terms. They take priority over any other terms unless we agree otherwise in writing. Last updated 12 November 2026.

1. Quotes and bookings

Our quotes are based on the details you give us: collection and delivery addresses, times, and the size, weight and type of goods. If those details turn out to be different, we may change the price or decline the job.
A quote is valid for 7 days unless it says otherwise. A booking is confirmed only when we confirm it in writing, by email or message.
Prices for business customers are shown excluding VAT, which is added at the current rate. Prices for private customers always include VAT.
Tolls, congestion and clean air zone charges, ferries and parking are included only if the quote says so.

2. Your responsibilities

Goods must be properly packed, wrapped and labelled for the journey, and palletised loads secured to the pallet.
You must tell us before we quote about anything fragile, unusually heavy, high value or needing special handling.
Someone must be available to hand over the goods at collection and to receive them at delivery, with safe access for the van and tail lift.
Loading and unloading beyond the tail lift (for example carrying goods upstairs) is only included if agreed when booking.

3. Goods we will not carry

Unless we have agreed in writing before the job, we do not carry:

Dangerous goods as defined in ADR, including flammable, explosive, corrosive or toxic items
Cash, bullion, jewellery, precious metals or stones, and negotiable documents
Live animals, perishable or temperature-controlled goods
Firearms, ammunition, illegal or stolen goods
Any goods worth more than £10,000 for a single job

If you send goods on this list without telling us, we will not be liable for them and you will be responsible for any loss, damage or cost they cause.

4. Collection, delivery and waiting time

We will do our best to collect and deliver at the times agreed. Times are estimates, and we are not liable for delays caused by traffic, weather, road closures, breakdown or anything else outside our reasonable control.
The first 30 minutes at each collection and delivery point are free. After that, waiting time is charged at £10 for each 15 minutes or part of 15 minutes.
If we cannot deliver because nobody is there to receive the goods or the address is wrong, we will contact you. Any return, storage or second delivery is charged extra.
We will take a signature or photo as proof of delivery. A clean signature means the goods were received in good order, unless the person signing writes a note of damage or shortage at the time.

4a. House moves and small moves

Your quote is based on the list of items and the access you describe, such as stairs, lifts, parking and distance from the door. If there is noticeably more to move, or access is harder than described, we will tell you before we start and agree any change in price with you.
Please have everything packed, boxed and ready before we arrive, unless we have agreed to pack for you. Drawers and cupboards should be emptied.
We will dismantle or reassemble furniture only if agreed when booking.
Please keep cash, jewellery, important documents, medicines and other valuables with you. We do not carry them.
Please check your goods and our vehicle before we leave, and tell us about any damage at the time.

4b. If you are a private customer

If you book with us by phone, email or online, you have the right to cancel within 14 days of booking without giving a reason. If you ask us to carry out the job within those 14 days, you will pay for any work already done if you cancel, and once the job is complete the right to cancel ends.
Outside that 14-day period, the cancellation terms in section 5 apply.
Nothing in these terms affects your statutory rights as a consumer. The business-only parts of these terms, such as late payment interest under the 1998 Act, do not apply to you.

5. Cancellations

Cancel more than 24 hours before the collection time and there is no charge.
Cancel within 24 hours of collection and we may charge up to 50% of the agreed price.
If the van has already set off for the collection, or the job is cancelled at the door, we may charge the full price.

6. Insurance and our liability

We hold goods in transit insurance with cover of up to £10,000 per consignment, public liability insurance of £1,000,000, employers' liability insurance and commercial vehicle insurance.
If goods are lost or damaged while in our care and it is our fault, our liability is limited to the lower of the value of the goods (at cost, not resale price) or £10,000 per consignment.
We are not liable for loss or damage caused by poor packing, by the nature of the goods themselves, by your instructions, or by events outside our reasonable control.
We are not liable for indirect or consequential loss, such as loss of profit, business, contracts or market.
If your goods are worth more than our limit, tell us before booking. We may be able to arrange extra cover at an extra cost, or you can insure them yourself.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, these terms do not affect your statutory rights.

7. Claims

Visible damage or shortage must be noted on the proof of delivery at the time of delivery.
All loss or damage must be reported to us in writing at quotes@newuconsulting.co.uk within 3 days of delivery, or for lost goods within 7 days of the expected delivery date.
A full written claim, with photos, invoices and repair or replacement costs, must reach us within 14 days of delivery.
Please keep the damaged goods and packaging so they can be inspected.
Claims made late may not be accepted, as our insurer may not cover them.

8. Payment

Unless you have a business account with us, payment is due before or on the day of the job.
Business account customers must pay within 30 days of the invoice date.
We may charge interest and compensation on late payments from businesses under the Late Payment of Commercial Debts (Interest) Act 1998.
We may hold goods until charges owed for that job are paid.

9. Subcontracting

We may use vetted partner drivers to carry out all or part of a job. You still book with us and deal with us, and these terms still apply. We check each partner's insurance, vehicle and track record before they carry for us.

10. General

We may update these terms. The version on this page when you book is the one that applies.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

Questions about these terms: quotes@newuconsulting.co.uk or 07403 435716.